====== Frequently Asked Questions ======
**Click on a question to reveal the answer!** 

==== Teams ====
//Note: You can share any of these video tutorials with people in your ministry by clicking the "copy link" button in the upper right corner of each video, and pasting the YouTube link into a message. Please do NOT send people to this website. It's intended for Southland Staff only.//
<hidden === How do people join a Teams meeting or live event without an account? ===>
**How to join a meeting:** \\ {{youtube>_LDh7QV94wU?large}} \\ {{youtube>f7kZsXMfZrM?large}} \\ **How to join a Live Event:** \\ {{youtube>VIysn-KAypY?large}} \\ {{youtube>LS9LgkVNrdA?large}} \\  For more information please read this article: [[joining_a_teams_meeting_or_live_event_as_a_guest]]</hidden>

<hidden === How do I create and share a Teams meeting? ===>
{{youtube>hrJnItkkbdU?large}} \\ For more information, please read this article: [[creating_a_shareable_teams_meeting]]  </hidden>

<hidden === How do I create and run a live event in Teams? ===>
{{youtube>HnZuydb5HF4?large}} \\ See [[creating_and_running_a_live_event_in_teams]] for more info.
</hidden>

<hidden === How to enable gallery view in Teams ===>
{{youtube>_AybAFy2cR4?large}} \\ 
</hidden>
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==== Zoom ====
//Note: You can share any of these video tutorials with people in your ministry by clicking the "copy link" button in the upper right corner of each video, and pasting the YouTube link into a message. Please do NOT send people to this website. It's intended for Southland Staff only.//

<hidden === How do I host a Zoom meeting on my phone? ===>
 {{youtube>7qYmUJbesR4?large}}   </hidden>

<hidden === How do I join a Zoom meeting on my phone? ===>
{{youtube>tG3LO5lnqa0?large}}   </hidden>

<hidden === How do I host a Zoom meeting on my computer? ===>
{{youtube>1ixnV74R6io?large}}   </hidden>

<hidden === How do I join a Zoom meeting on my computer? ===>
{{youtube>cUYF12dlsvk?large}}   </hidden>
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==== Info for Working from Home ====
  * [[remotesupportpolicy]]
  * [[remotemeetings|]]
  * [[forwardingcalls]]
  * [[whatifidonthavealaptop]]


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==== SharePoint & OneDrive ====
<hidden === How do I keep a group's documents synced to my PC? ===>
To keep a group's document library synced with your PC, please see the article [[Syncing a SharePoint library to your PC]].  </hidden>

<hidden === How can I delete an OneDrive folder from my PC? ===>
If you would like to remove the local copy of the group's documents from your PC, see the article [[Deleting a SharePoint Library From Your PC]].</hidden>

<hidden ===I'd like to have someone added to or removed from a group.===>
If you are the owner of a group, see the article [[Adding and removing users from groups]].  If not, contact the group's owner, or email <help@mysouthland.com>.</hidden>

<hidden === I accidentally deleted/overwrote a file. Can I get it back? ===>
If you need to recover a file that's been deleted from OneDrive or SharePoint, see the article [[Restoring a deleted file]].  If you need to restore an old version of a file that's been overwritten in OneDrive or SharePoint, read [[Restoring a file from a previous version]].  If the file was on your local PC, check your Recycle Bin, and if the file was on the Southland network drive, email <help@mysouthland.com> to restore it from a backup.</hidden>
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==== Outlook ====
<hidden === I won't be at work for a while, how can I set my out of office auto reply email? ===>
To change your auto reply settings, please see this article: [[creating an auto reply email]].</hidden>

<hidden === How do I add the Southland calendar to Outlook? ===>
Follow the instructions in the following article: [[adding southland calendar to outlook]].</hidden>

<hidden === Can I have access to someone else's email or a shared mailbox? ===>
If you have access to someone's mailbox, or a shared mailbox, it will show up as another email address in Outlook.  If you would like immediate access, you can [[Open a shared mailbox in OWA]]</hidden>
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==== Skype for Business & Phone ====
<hidden === How to call from your computer using the church number ===>
{{youtube>UkWQQfIm4ms?large}} </hidden>

<hidden === How do I change my outgoing voice mail message? ===>
Please follow the instructions in the article: [[changing_your_voice_mail_message]].</hidden>

<hidden === How do I sign in to Skype for Business on my mobile phone? ===>
Please see this article: [[Signing in to Skype for Business mobile]].</hidden>

<hidden === Can I get work calls on my mobile phone? ===>
You can forward all of your calls to your mobile phone by following this tutorial: [[Forward all calls to your mobile phone]].</hidden>

==== Computer & hardware questions ====
<hidden === How do I change my password? ===>
Please see the article [[Changing your password]].  If you can't sign into your computer because you don't remember your password, contact someone in the TSD office and we can reset it for you.</hidden>

<hidden === The text on my screen is too small/big.===>
You can use Windows scaling settings to make text and icons bigger or smaller based on your preference.  Please see [[Adjust_Windows_scaling]] on how to do this. </hidden>

<hidden === What are some of the features of my new ThinkPad? ===>
Your new ThinkPad has some security or usability features that seem strange at first.  Please see this article to find out how to use your new laptop more effectively: [[thinkpad]] </hidden>

==== Network questions ====
<hidden ===I can't see Network Files.===>
Make sure you are connected to the Southland network, then try restarting your PC.</hidden>

<hidden ===I can't connect see any of Southland's printers or they appear offline.===>
Make sure you are connected to the Southland network, then try restarting your PC.</hidden>

==== AV Questions ====
<hidden === How can I control a room's audio or video from my iPhone or iPad? ===>
Email <help@mysouthland.com> and we can configure your iPhone or iPad to connect to the room controls you need access to.  If you need access urgently, contact <MarkB@mysouthland.com></hidden>

<hidden ===How do I use the TV carts?===>
If you would like to use a TV cart, you should book it using [[https://apps.mysouthland.com/bookit/form|the Book It form]].  If you have questions about how to use the TV cart, please read: [[using_a_tv_cart]]</hidden>

<hidden ===What are the guidelines for using the church’s production spaces?===>
Please see this article: [[productionspaces|]] </hidden>

==== Volunteer Access====
<hidden === How do I give a volunteer access to our WiFi? ===>
Feel free to give out our public WiFi password to your volunteers at your discretion.  Contact <help@mysouthland.com> if you don't remember what the password is.</hidden>

<hidden === Can you give my volunteer access to a computer/printer? ===>
Please fill out this form: [[https://forms.office.com/Pages/ResponsePage.aspx?id=4PeL8OL0rEyHfyJyZCIXNOraGF_SwoxFsYjg_lMbMzlUMFAwM0ZVTTRHNUM4RTI4M1hGVkI3OEIyWCQlQCN0PWcu|Southland Volunteer Form]], and Tim Unrau will contact you as soon as possible. </hidden>

<hidden === Can you give a volunteer a CCB account? ===>
Please fill out this form: [[https://forms.office.com/Pages/ResponsePage.aspx?id=4PeL8OL0rEyHfyJyZCIXNOraGF_SwoxFsYjg_lMbMzlUMFAwM0ZVTTRHNUM4RTI4M1hGVkI3OEIyWCQlQCN0PWcu|Southland Volunteer Form]], and Adam Jarvis will contact you as soon as possible. </hidden>